Terms & Conditions
Welcome to VIP Meet & Greet Heathrow. These Terms and Conditions (“Terms”) govern your use of our services and website. By accessing or using our services, you agree to comply with and be bound by these Terms.
1. Access to Lounges
- Access to lounges is NOT included in the prices.
2. Service Duration and Additional Charges
- All services are limited to 3 hours.
- Additional hours will be charged separately.
3. Children's Services
- Services are free for children under 3 years.
4. Late Booking Fees
- Bookings made less than 24 hours before the service time are subject to late booking fee.
5. Amendment Fees
- Bookings amended less than 24 hours before the service time are subject to a 50% last-minute fee.
- Bookings amended less than 12 hours before the service time are subject to a 100% last-minute fee.
6. Cancellation Policy
- Cancellations within 24 hours or a no-show are non-refundable and will still be charged.
- Cancellations between 24 and 48 hours before the service will receive a 50% refund.
7. Price Changes
- Prices may be changed at any time without further notice.
- We reserve the right to change our product prices at any time without further notice.
8. Refund Requests
- A 10% admin fee will be deducted from the total amount for all refund requests.
9. Transit Service Charges
- For transit services, if the time between the selected landing flight and the selected departure flight is more than 3 hours, you will be charged at €60 per hour. This price is exclusive of the total price below.
10. Liability Disclaimer for Delays and Cancellations
- Meet & Assist CDG is not responsible for any losses, delays, cancellations, or disruptions resulting from incorrect information provided to us or any actions or failures by third parties, including airlines, security and border control authorities, ground handlers, or external transport services arranged by or on behalf of the passenger.
11. Contact Information
For any questions or concerns regarding these Terms or our services, please contact us at:
Meet & Assist CDG
Email: inquiry@meetandassistcdg.com